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Quality Management in an Selected Social Organization
SEDLÁČKOVÁ, Michaela
The bachelor's thesis is focused on ways of managing and ensuring quality at a selected organization in the social field, specifically in a home for the elderly. In the Czech Republic, the population is aging, human life expectancy is increasing, and the proportion of seniors is increasing. For these reasons, ever higher demands are placed on the provision of quality social services for the elderly. The quality of home for seniors is primarily determined by the satisfaction of home users, but also by many other tools. Despite the fact that ensuring the quality of service provision is very exacting, there are several ways for employees to achieve quality services. It is up to the workers to combine the provision of quality services and at the same time create such conditions that will enable seniors to remain as self-sufficient as possible. The theoretical part defined the basic concepts which are closely related to the topic of the work. In the practical part, the main research question concerning management methods and quality assurance in the May Home for the Elderly in České Budějovice was answered. Furthermore, constituent research questions concerning Quality Standards in social services introduced in the given social facility were answered. The results were obtained by a qualitative research strategy, a method of secondary data analysis and questioning. The chosen technique was semi-structured interviews, which were conducted with the director and social worker of the May Home for the Elderly in České Budějovice. The results of the research represent mainly the diversity of tools and methods for managing and ensuring the quality of services in a specific home for the elderly. These methods start with certified concepts and end with often neglected supervision and professional education and training for employees. The results of the practical part also represent a developed SWOT analysis and analysis of Quality Standards of Social Services. These analyses were compared and then the proposed recommendations and feedback for specific organizations emerged.
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The influence of organizational culture on providing social services, an example of Diecézní charity Plzeň
BOŘÍKOVÁ, Dana
The aim of the thesis is to analyze the influence of organizational culture on the provision of social services. The work deals with the description of organizational culture of the selected model. As an example of a non-governmental non-profit organization, I chose the ecclesiastical legal entity Diocesan Caritas Pilsen. The inspiration for me was the model of author Beata Hofmann and her comparison of organizational culture to the image of water lily. I have added this model to the author Edgar Schein, which has three layers - the highest are artefacts, middle values and norms and the lowest basic beliefs. For processing I used the method of participant observation and informal interviews with DCHP staff and further analysis of available documentation of the organization.
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Inspection quality of social services
Marešová, Veronika ; Angelovská, Olga (advisor) ; Vlčková, Kamila (referee)
Diploma thesis "Inspection of the quality of social services" deals with low quality of social services with measurement of the quality control of social services. Its main objective is to assess the position of the actors (inspectors and providers of social services), social services inspection process and make recommendations for its improvement. The work is characterized by a history of social services, whereon relates social services inspection. The work is based on the principle of subsidiarity, the theory of trust, the theory of government and market failures, as well as information asymmetry theory and the theory of bureaucracy. The diploma thesis also includes quality standards of social services, mark quality and management in social services. Work also includes the very process of inspection of social services. The following chapter is a quality framework for social services. Another part is devoted to the research methods used. At the end of thesis are the recommended areas to alteration which leading to increase efficiency and effectiveness of the process of inspection of social services.
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Supervision of Workers in Social Services on the Field of One-to-one Assistance in Organization Hewer for Center of Prague 2
Botková, Petra ; Vorlová, Marie (advisor) ; Mašát, Vladimír (referee)
Thesis called "Supervision of workers in social services on the field of one-to-one assistance following on standards for quality of social services in organization Hewer for center of Prague 2" puts a target to find out, how workers in social services of the Hewer organization for center of Prague 2 perceive supervision, if they consider it as a possibility of increasing their proficiency, and if this possibility is fully used by them, if they are conscious of it and know about its existence. At the beginning of the thesis, there is introduced background information which led to choosing this topic. It the treatise of this thesis, there is described, what is a supervision, who is a supervisor and types of supervision too. Next part describes social services, where the one-to-one assistance is introduced to deeper details. Further, there are standards for quality of social services and a description of supervision from the point of view of "The Guide for providers of social services ". Then, the thesis provides information about the Hewer organization. The practical part of the thesis deals with survey. An evaluation of the target is a part of the conclusion.
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Mission in the Life of Organization
Nováková, Zuzana ; Vrzáček, Petr (advisor) ; Suchel, Jakub (referee)
Master's thesis entitled "Mission in the Life of Organization" explores the phenomenon of mission. The work is closely focused on the area related to non-profit organizations that provide social services for the target group of seniors. In the theoretical part is mission defined by recognized standards of quality of social services and from the perspective of literature. Furthermore I view it in the context of the needs and size of the target group and social demand backing group organization. Subsequent chapters are devoted to the topic of mission in context of strategic planning, fundraising, public relations and ultimately organization culture. In the empirical part I present the implementation of qualitative research. The research was conducted using a case study approach in two registered organizations providing social services to seniors. The aim was to answer the research question: How do perceive the mission of organization its employees? Research was conducted through semi- structured interviews methods. The result is the following statement, which is valid for both cases: All employees are able to interpret the mission of their organization through their own values and experiences. Whether the employee's mission is shared or not shared, or employees consider it to be part of a formal, is...
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Human rights for persons with cognitive impairment in the social services
Čápová, Helena ; Dobiášová, Karolína (advisor) ; Tušková, Eva (referee)
In modern European society, there is not the slightest doubt that all people, regardless of gender, age, race, and health status have the same rights as guaranteed, which are called human rights. According to the existing laws and agreements (referred to in the work) and according to the generally accepted rules, the human rights are inalienable, with the exception of serious and precisely specified reasons. This work deals with the problem of how to balance this elementary right with the fact that for people with cognitive impairment it is sometimes necessary to carefully consider some form of restriction of their rights. The aim of this work is to find a definition of the human rights for the elderly with cognitive impairment. Secondary objectives are to describe the social services standards in relation to human rights and the subjects who are involved in supervising the observance of the rights, and the current status. The selected issues were viewed through the implementation theory, the concept of street-level bureaucracy, and the quality of life. The thesis is based on analysis of available secondary data and expert interviews. The acquired data show that although in the Czech Republic there are a number of institutions dealing with human rights, only a few of them are concerned with the rights of...
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Optimization of the role of quality manager in social services of personal assistance
Fejkusová, Pavlína ; Havrdová, Zuzana (advisor) ; Brnula, Peter (referee)
This diploma thesis deals with the role, position and profession development of quality managers in the social service of personal assistance. It describes the emergence of this role in the context of the development of legislation in the Czech Republic and its changes after the entry into force of Act No. 108/2006 Coll. on social services, which regulates their provision. It reveals the importance of the quality manager's role in the personal assistance service from the point of view of its directors, social and management staff and quality managers, in context with the requirements for its fulfilment. Based on interviews with participants, the research identifies the role of the quality manager as a "quality teacher", a "motivator" and a "protector". The author also briefly deals with the stories of quality managers and their experience from methodological practice. Furthermore, the research shows the possibilities of grasping the quality manager's position in the organization, the preconditions for its fulfilment and aspects of the organization's culture, which have an influence on the fulfilment on the role of quality manager. Based on the research, the author further identifies problems which the participants face practice, namely: setting the position of the quality manager, introducing...
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The role of personal assistant in education pupils with specific educational needs
DVOŘÁKOVÁ, Kateřina
The bachelor´s thesis deals with the role of a personal assistant in the education of pupils with specific educational needs in schools set under §16 par. 9 Act No. 561/2004. The main aim of this work was to analyse and describe the role of a personal assistant. The result was a starting point for two following questions. I found out how a personal assistant supports a pupil in studying and how the work of a personal assistant is rated by a personal assistant, a head of service, and a representative of school establishment. The results were achieved by studying scientific literature and qualitative research. The theoretical part of the bachelor´s thesis is focused on clarifying the concepts of a personal assistant, a teaching assistant, special educating, disability and explaining the concept of a person with special educational needs. The practical part provides information about specific organizations, in which I have done the research. The ARPIDA Centre, the Kaňka Centre, and Diakonie Rolnička. The research was conducted using qualitative strategy, and semi-structured interview method. The bachelor´s thesis can be a source of information, freely available in the academic library of the University of South Bohemia in České Budějovice. For example, for students in specialized fields, and also for general public. The bachelor´s thesis provides insight into the role of a personal assistant in the education of pupils with special educational needs. The result of the research shows that a personal assistant is an important and necessary element in the educational process of pupils with severe health or combined disabilities.
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Human rights for persons with cognitive impairment in the social services
Čápová, Helena ; Dobiášová, Karolína (advisor) ; Tušková, Eva (referee)
In modern European society, there is not the slightest doubt that all people, regardless of gender, age, race, and health status have the same rights as guaranteed, which are called human rights. According to the existing laws and agreements (referred to in the work) and according to the generally accepted rules, the human rights are inalienable, with the exception of serious and precisely specified reasons. This work deals with the problem of how to balance this elementary right with the fact that for people with cognitive impairment it is sometimes necessary to carefully consider some form of restriction of their rights. The aim of this work is to find a definition of the human rights for the elderly with cognitive impairment. Secondary objectives are to describe the social services standards in relation to human rights and the subjects who are involved in supervising the observance of the rights, and the current status. The selected issues were viewed through the implementation theory, the concept of street-level bureaucracy, and the quality of life. The thesis is based on analysis of available secondary data and expert interviews. The acquired data show that although in the Czech Republic there are a number of institutions dealing with human rights, only a few of them are concerned with the rights of...
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Current issues of personnel training in the helping professions
Plassová, Tereza ; Koťa, Jaroslav (advisor) ; Vincejová, Eva (referee)
This thesis deals with personnel training in the helping professions. The main objective of this thesis is to report on the current state and trends of the future orientation of personnel education in the helping professions. The theoretical part deals with the definition of the components involved in the process of personnel training in the helping professions, possible attitudes of organizations to education of their employees, supervision, as a form of further education, legislation related to the topic of workers' education in the helping professions and implemented projects supporting the education of these workers. The empirical part is devoted to the analysis of documents, which tries to determine whether there have been changes in personnel training in the helping professions in the monitored period in Hradec Králové Region in connection with the implementation of quality standards of social services and the amendment of the Act on Social Services. The empirical part also includes a quantitative analysis. It is a research probe using the method of scaling questionnaire. The questionnaire was distributed to participants of training courses. The questionnaire evaluates the connection between educational needs, the topic of the courses and the way of implementation of training courses....
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